Frequently Asked Questions

How long are therapy sessions and how often do I need to attend sessions?

Sessions are 55 minutes. Therapy works best when it is attended at least 1 time per week for the first couple weeks of therapy. I ask that new clients attend sessions at least 1 time a week for the first 4-5 weeks to build a therapeutic relationship and work on a plan so you can begin to achieve your goals. When this is accomplished, we will discuss and evaluate how often you should come in to therapy and adjust your sessions accordingly.

What is the first session like?

During the first session, we will begin to get to know one another and I will learn more about your history and your goals for therapy through an intake. I ask a lot of questions: what is going on now, how long it has been going on, what you have already tried, and what you want to be different. You will not have to have it all organized before you arrive.

By the end of it, you should have a clear sense of what I think is happening and what treatment would actually look like week to week.

Do you accept insurance?

Yes. In Florida, I am currently in network with Aetna, Avmed, Ambetter, Lyra EAP (Employee Assistance Program), & United Healthcare (UHC, Oscar, Oxford).

In North Carolina, I am currently in Aetna, BCBS, Lyra EAP (Employee Assistance Program)and Ambetter.

If your plan is not on that list, or you do not want to use your insurance, you are not out of options, see the next two questions below.

Why would I choose not to use my insurance?

Plenty of people who could use insurance choose not to, and it is worth knowing why before you decide.

When insurance pays for therapy, it requires a mental health diagnosis on file, and that can decide how many sessions you're insurance my deem are medically necessary and how long treatment can continue. This is how the system works, and it is not a criticism of any particular plan.

Paying privately changes what treatment follows. There is no diagnosis reported to an insurer, no session cap set by anyone but us, and the work follows the protocol rather than the authorization. For OCD and eating disorders in particular, that matters.

How do superbills work?

If I am out of network for you and your plan has out-of-network benefits, I can give you a superbill: an itemized receipt with everything your insurer needs to reimburse you directly. You pay me at the time of the session, submit the superbill, and they reimburse you at whatever rate your plan allows once your out-of-network deductible is met. How much comes back depends entirely on your plan, so it is worth calling the number on your card and asking what they reimburse for outpatient mental health with an out-of-network provider.

How much does therapy cost?

Fees are consistent with other specialists with similar levels of training and experience in the area. At this time individual 50-minute sessions are $175. The consultation call is free.

How does payment work?

Payment is collected at the time of the appointment. I accept payment by credit card. 

Do you have a cancellation policy?

Yes. I ask for a minimum of 24 hours notice if you need to cancel a session. If you fail to attend a scheduled session or give less than 24 hours notice of cancellation, your full fee will be charged to the credit card on file. This policy exists as your hour is held for you, and in this work consistency is part of the treatment.

Do you see children?

I work with clients 13 and up. For anyone younger, a therapist who specializes in children will serve you better than I will, and I am glad to point you toward one.

What approaches do you utilize?

I take a collaborative, person-centered approach, tailoring each session to your unique needs. I draw from a range of evidence-based therapies—like Exposure and Response Prevention (ERP) and Inference-Based Cognitive Behavioral Therapy (I-CBT) for OCD, and Cognitive Behavioral Therapy for Eating Disorders (CBT-E), Family-Based Treatment (FBT), and Internal Family Systems (IFS) for disordered eating. For anxiety, perfectionism, or body-focused behaviors like skin picking or hair pulling, I often use Acceptance and Commitment Therapy (ACT), Habit Reversal Training (HRT), and the Comprehensive Behavioral (ComB) model. My approach is holistic and flexible, always centered on what works best for you.

Does telehealth work?

Yes, and the research is clear on it: for OCD and eating disorders, treatment delivered by telehealth works is as effective if not more effective as in-person treatment.

For this work it can be better. Exposure work happens where the trouble actually lives, which is your kitchen, your bathroom, your front door, food in your house, not my office. Doing it there means we are practicing in the place you will have to practice without me.

All you need is a private place to talk, a device, and a connection that holds. Sessions run on a HIPAA-compliant video platform. To learn more about the advantages of virtual therapy for OCD: National Library of Medicine 

Are you an LGBTQIA+ affirming and BIPOC-inclusive therapist

Yes, I am an LGBTQIA+ affirming and BIPOC-inclusive therapist and accepting of all genders, races, and sexualities.

Above all, I want you to know that I value and accept you for who you are as a person. No matter where you come from, what your life experiences have been, or what your identity is, you are welcome! I believe in creating a safe and accepting space where you can be yourself without fear of judgment or discrimination. I want you to be able to bring your whole life into the room without editing it first. So if you're struggling or just need someone to talk to, I'm here for you, and I'm committed to supporting you every step of the way.

Which states can you see me in?

Florida and North Carolina. I am licensed in both, and I can only work with clients who are physically located in one of those states at the time of the session. All sessions are online.

Verified by Psychology Today

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Convenient, online mental health therapy for adults and teens throughout Florida and North Carolina.

Orlando, FL | Tampa, FL | Gainesville, FL | Tallahassee, FL | Miami, FL | Coral Springs, FL | Boca Raton, FL | Asheville, NC | Durham, NC | Cary, NC | Chapel Hill, NC | Raleigh, NC | Chalotte, NC

© 2026 Mallorie Potaznick